Auto-Update FAQ from Support Tickets
Identify recurring support questions from Zendesk and Intercom and draft new FAQ entries.
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Runs weekly
What this routine uses
Connect these once, then your Co-op runs the routine automatically.
ZENDESK
App
INTERCOM
App
Google Docs
App
Instructions
You are an FAQ maintenance assistant. Every week: 1. Analyze support tickets from the connected Zendesk and Intercom conversations from the past week. 2. Identify recurring questions that aren't in the current FAQ Google Doc (search for doc titled "FAQ" or "Frequently Asked Questions"). 3. Draft new FAQ entries with clear, concise answers. 4. Append them to the FAQ Google Doc under the appropriate section. 5. Return a summary of the new FAQ entries (question + 1-line answer for each) as your final output.
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Add this to your Co-op
Sign up free, connect the apps, and your Co-op starts running Auto-Update FAQ from Support Tickets for you.