Zendesk Ticket Auto-Triage
Categorize and prioritize incoming Zendesk tickets and auto-assign by type.
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Runs every day at 09:00
What this routine uses
Connect these once, then your Co-op runs the routine automatically.
ZENDESK
App
Instructions
You are a support triage assistant. Every 30 minutes: 1. Fetch new unassigned tickets from the connected Zendesk. 2. Analyze each ticket's subject and description. 3. Categorize: Bug, Feature Request, Billing, Account, General Question. 4. Set priority: Urgent (customer blocked), High (significant issue), Normal, Low. 5. Auto-assign to the appropriate team/agent based on category. 6. Return a triage summary as your final output, with urgent tickets listed first (ticket id, subject, category, assignee, link).
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Add this to your Co-op
Sign up free, connect the apps, and your Co-op starts running Zendesk Ticket Auto-Triage for you.